Work History

Work History

phunQube

November 2005 to August 2006
Role: User Experience Architect
Location: London

PhunQube is a small company, which works with large companies to make products and services (e.g. websites, digital devices, and handheld gameplayers) easier for people to use.

Achievements

• Development and presentation of site maps, wire frames, and specification of new sites and services for companies such as Sony, Lonely Planet and Channel 4;
• Creation of rich prototypes that provided a platform for a new level of realism during user testing;
• Conducted user tests and finalised associated documentation, some of which lead to the acquisition of new clients.
  

Zest Health Clubs

January 2005 to August 2005
Role: Information Manager
Location: Brisbane

With a staff base of over 100 knowledge works across Australia, an information management strategy for Zest Health Clubs was vital to provide a platform of growth.

Achievements

• 2005/2006 National information management strategy;
• Document templates, metadata standards and registration system;
• Implementation of document search systems;
• Implementation of a new logical network design for improved security, also resulting in reduced time to retrieve local, state and national documents;
• Development of a corporate taxonomy and dictionary;
• Development of a corporate project management framework, including communication and education platforms;
• Specification and implementation of key business intelligence systems;
• Information management educational program for existing staff and an induction program for new staff;
• Successful upgrade of the accounting system and chart of accounts;
• Implementation of an employment lifecycle management system; and
• Improvements to the management of paper based documents, including bar-coding, outsourcing of storage and retrieval and internal processes.
  

Brisbane City Council

January 2004 to December 2004
Role: User Experience Designer/Technical Lead
Location: Brisbane

On the 7th of June 2004 the Brisbane City Council released it's most recent website revision. In addition to a new design and information architecture, this project involved the successful implementation of a content management system.

Achievements

• 2004 Webby Award nomination, the first Australian website to be nominated;
• Implementation of a third part Content Management System (CMS), inline with Council Strategy, successfully delivered on time and within budget;
• Staged improvements to the user experience, leading to 20% increase in unique visitors over seasonal trends;
• Content migration strategy, providing a complete website re-organisation;
• Implementation of a new information architecture, contributing to reduced time-of-completion for high volume information transactions;
• Creation of a system that dynamically builds a website taxonomy, providing many avenues to improve access to related information;
• Inception and management of the corporate website knowledge management strategy, including incentive programs, roles and responsibilities;
• Aligning website content schedules with the corporate marketing calendar and campaigns;
• Institutionalisation of user experience toolkits across three business units including online transactions, leading to improving customer experience; and
• Career and training programs for the corporate website development team.

i dezine

April 2003 to January 2004
Role: e-Business Consultant
Location: Brisbane

i dezine is a website and print design firm providing e-commerce, intranet and extranet solutions.

Achievements

• Implementation of several open source content management solutions for Brisbane and Sydney small businesses;
• Improved user centric design of several websites, aligning business strategy with the online channel;
• Design and specification of two complex e-commerce systems, including user stories and style guide; and
• Consult on general web technology directions and their likely effect on businesses.

LearnQuick

May 2003 to August 2003
Role: User Experience Designer
Location: Brisbane

Online education is a growing concern for businesses and employees. LearnQuick provides an online presentation and formative testing tool. Interactive design tools allow educators to create engaging educational content.

Achievements

• User experience design, navigation architecture, usability and accessibility;
• Online learning interface style guide, for the delivery of engaging educational materials; and
• Creation of learning management system administration and student interfaces.
  

Skelton Tomkinson

June 2002 to December 2002
Role: IT Consultant
Location: Brisbane

Skelton Tomkinson was founded by Brad Skelton in 1995 when he recognised a need for specialist shipping and customs brokerage services for the earthmoving and mining industry.

Achievements

• Transformation and alignment of three business unit websites;
• Implementation of a corporate document and information management systems;
• Successful design, development and deployment of a business intranet;
• Implementation of mobile information systems (WAP and Wireless HTML); and
• Instigation and implementation of e-marketing initiatives, including customer driven e-newsletters.

SMS Management Technology

February 1999 to June 2002
Role: Information and Technology Consultant
Location: Sydney

SMS Management & Technology represents a unique blend of experience, capability and a proven ability to deliver on both small and large-scale e-business projects.

Achievements

• Inception, specification, development and implementation of a medium sized content management system employed by ING Investment Management, ING Real Estate, macular degeneration and General Motors;
• Inception and management of the SMS e-Business Center of excellence, an online 'community of practice';
• Inception and management of the SMS e-Project office, an online resource for sharing project information with clients;
• Delivery of five commercial-grade commercial and children's CDROM titles;
• Successful source coordination of proprietary content management systems; and
• Implementation of several content management tools to improve the user experience and assist in the design of website navigation.

University of Southern Queensland

July 1996 - February 1999
Role: Multimedia Web Developer/Tutor
Location: Toowoomba

Achievements

• Creation of a document processing system utilising 'grid computing' to process thousands of pages of content for cohesive online delivery;
• Specification and development of interactive components to be included in online course materials for USQ;
• Team leader of a small team of developers;
• Introduced object oriented development practices within the development team;
• Designed, developed and implemented numerous value added shockwave educational components to enhance the online learning experience.
• Rewrite and design online unit course materials;
• Participate in online tutorials and assignment marking; and
• Tutored students, marked assignments and critiqued student work.